Maintenance Support

Flexibility is at the heart of everything we do at Switchnet, and our support services are no different.  Our engineers are highly trained specialists with on-going refresher updates to ensure that our technical abilities are always ready to face any challenge.

Our support offerings are available on an ad-hoc or annual contract basis, providing a wide variety of support levels from standard business hours through to full 24 x 7.  Our off-the-shelf levels of contract are designed to meet the general requirements of most, but we know that not everyone fits the same mould so we can tailor our service to you.


TAC-Base

  • Standard support level
  • Business hours e-mail support (restrictions apply)
  • 12 Month Return to Base Warranty
  • No guaranteed response time

TAC-Silver

  • Business hours telephone & e-mail support
  • Remote configuration support *
  • Unlimited e-mail support
  • Next Business Day advanced replacement (RMA Pending)

TAC-Gold

  • Business hours telephone & e-mail support
  • Remote configuration support *
  • Engineering response within 8 hours (generally classed as Next Business Day)
  • Optional PLUS upgrade to 4 hour engineering response (within business hours) **

TAC-Plat

  • Highest level of support
  • 24 hour telephone support
  • Optional PLUS upgrade to 4 hour engineering response **
  • Customisable service window (up to 24 x 7)
* Remote access must be granted to Switchnet TAC
** Where 4 hour response is not available, our technical team will attend within 6 hours
Full customisation of our off-the-shelf packages is available, please contact us for more information.
To open a Support Case with our Technical Team, please complete this form

Support