Switchnet Systems pride themselves on providing the most flexible and comprehensive support services in the industry. We can offer a fully tailored contracted solution from basic telephone and e-mail support (complete with on-line ticketing systems) through to on-site engineering response, same day if required.
Switchnet Systems cover all the support, deployment and pre-sales requirements in-house and are partnered with industry leading Vendors providing leading-edge, best of breed solutions enabling the highest level of support for you and your customers.
Basic Contracted Options
TAC-Silver
Business hours telephone and e-mail support
On-line ticketing system
Next Business Day advanced replacement
TAC-Gold
Business hours telephone and e-mail support
On-Line ticketing system
Next Business Day engineering response (upgradeable to same day under the PLUS scheme)
TAC-Platinum
24x7 Telephone and e-mail support
Dedicated On-Line ticketing system
Dedicated emergency response number
8 hour engineering response (upgradable to 4 hour* under the PLUS scheme)
* in certain areas of the UK 4 hour response is unavailable, in light of this the upgrade is for 6 hour response
REmote Device MANagement (REDMAN)
An additional offering to any standard support contract, Switchnet Systems can actively monitor your installed network devices, by keeping an eye on your systems Switchnet Systems can pro-actively ensure that your network will always be available ensuring maximum uptime and Business continuity.
REDMAN Options
REDMAN I
Basic Business Hours Monitoring and error notifications
REDMAN II
Customer Operational Hours monitoring
Assisted fault repair
REDMAN III
Extended hours monitoring
Assisted Link issue fix
Pro-Active device fix
REDMAN IV
Operational Hours and Weekend Monitoring
Pro-Active link and device fix
Pro-Active Health Checks
Management visibility *
REDMAN V
24 x 7 Device Monitoring
Pro-Active device and link management
Management Visibility *
* Switchnet enables you or your customer to view our monitoring station for their network, dedicated link to Switchnet required.
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