Privacy Policy

Introduction

Switchnet Systems Ltd is committed to complying with the General Data Protection Regulation 2018 (‘GDPR’). We understand the importance of keeping your personal data safe, private and secure. Any personal information that you provide to us is treated with the utmost security and confidentiality.

This policy is intended to help you understand how and why we collect information from you, to whom such information is disclosed and to inform you of your rights regarding your personal data that we hold or process.

About Switchnet Systems Ltd

We are Switchnet Systems Ltd, a company registered in England (3176306). The registered address is Switchnet Systems Ltd, Paringdon Sports & Social Club, Paringdon Road, Harlow, ESSEX CM19 4QT.

All comments, queries or requests related to our use of your personal information are welcomed:

  • By e-mail to privacy@switchnetsys.com
  • By post to Switchnet Systems Ltd, Paringdon Sports & Social Club, Paringdon Road, Harlow, Essex, CM19 4QT

If you have any questions about this Privacy Policy, please contact the data controller using the contact details above.

How Do We Collect Information?

If you visit our website or communicate with us via e-mail, social media or sign up for newsletters or apply for a job with us, we may collect personal data about you.

What Information Do We Collect?

Visitors to our Website

When visiting our website switchnetsys.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be clear when we collect such information and explain what we intend to do with it.

Use of Cookies

Our website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that visitor’s browser provides to the website each time the visitor returns. You can read more about how we use cookies in our Cookies Policy.

Log Files

When visiting our website, we gather certain information and store it in log files. This information may include but is not limited to Internet Protocol (IP) addresses, system configuration information, URLs of referring pages, and locale and language preferences.

Newsletter

When you sign up for our newsletter, either on our website or via a newsletter forwarded to you by an existing subscriber, we may collect your name and email address. We will request your consent to send you our newsletter at the point of submitting your data to us.

We use a third party provider, MailChimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our newsletter. For more information, please see MailChimp’s privacy policy.

We aim to make it clear and easy for you to choose how you hear from us. If you do not wish us to use your personal data for marketing purposes as outlined in this Privacy Notice, you can opt out by using the relevant tick box on the online form.
You can stop receiving newsletters from us in the following ways:

  • Click the ‘unsubscribe’ link at the bottom of any marketing email you receive
  • By email, quoting “Marketing Unsubscribe” and send to privacy@switchnetsys.com – be sure to send from the e-mail address that is subscribed

The unsubscribing of our newsletter by email may take up to 14 days to be actioned. Using the unsubscribe link in the marketing email is actioned immediately.

Your personal data is retained for only as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel the newsletter service, whichever occurs first.

What Do We Do With Your Data?

Your information collected through our communications channels may be stored and processed in the United Kingdom and encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

Our primary purpose for which we control and process your Personal Data is to provide you with products and/or services or to assist you with determining whether or not you would like to use our products and/or services.

We may also (upon obtaining your express permission) utilise your Personal Data for secondary purposes such as evaluating your satisfaction and seeking feedback with regard to our product supply and/or services; or to send you our newsletter.

On occasion we may use customer names, organisations and testimonials on our website or on our social media. Your consent will always be obtained prior to posting such testimonials.

Sharing of Information

No information collected by us will be sold, rented or loaned to any third parties or companies. We may disclose information if we are requested or required to do so by a regulatory or law enforcement body.

We may use third party suppliers to fulfil our contractual obligations to you, such as delivering products and/or services. However, we enter processor contracts with these companies to ensure that they do not contravene the purpose and means of why we collect the data that they comply with data protection laws and ensure that they have appropriate security and organisational measures in place to protect the privacy of your information.

Protection of Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.

Accordingly, we have a range of technical security measures and procedures in place to ensure that your Personal Data is protected. These measures have been implemented and are reviewed regularly to protect your Personal Data from scenarios which may result in the accidental or unauthorised disclosure of your Personal Data as described above.

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with the UK Government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Purposes Outside of Our Control

Any Personal Data that you choose to submit or post on our social media channels, or any other public forum (‘Forums’) may be read, collected, or used by others who visit these Forums and may be used to send you unsolicited messages. We are not responsible for the Personal Data you choose to submit in these Forums.

Your Rights

Under GDPR law, you have the following rights regarding the Personal Data we process about you:

  • Right of Access – you can request to know what personal information we have about you. We will tell you what personal information we have, what our purpose is for processing the data, who else may have access to it and how long we will hold the data for.
  • Right to Rectification – if you think the data we hold about you is inaccurate, you can notify us and we will change it accordingly.
  • Right to Erasure – If you gave us consent to process your information, you can withdraw your consent at any time and we will delete your personal data. If you feel that our processing of your information no longer meets the original purpose we notified you about at the point we collected your data or you feel that we are processing it unlawfully, you can request to have your information removed.
  • Right to Restrict Processing – if you contest the accuracy or lawfulness of our data processing, you have the right to restrict us processing the data until the issues have been investigated and rectified.
  • Right to Object – you may object to us processing your personal information

For further information on your rights under GDP, please see https://gdpr-info.eu/chapter-3/

Verifying your Identity

When you exercise one of your rights under the GDPR, we are required by law to use all reasonable measures to verify your identity before we action the request. This will be in the form of supplying a bill or invoice and photographic evidence such as passport or driving license.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on our website. This policy was last updated on 17th May 2018